Scope and parties

This Purchase and Sale Agreement applies to digital products ordered through jepsi.no. The agreement for the product is between the buyer (“Buyer”, “you”) and the store or seller identified on the product page and order confirmation (“Seller”).

Jepsi provides the marketplace, checkout and supporting technology but is not normally the seller, creator or licensor of third-party products. If Jepsi is the Seller for a particular product, this will be stated clearly before purchase.

The product listing, licence terms, order confirmation, Refund and Return Policy and mandatory law form part of the agreement. Seller-specific terms may provide additional rights but cannot reduce rights that cannot legally be waived.

Professional and private sellers

The Seller’s identity and, where applicable, professional status should be displayed on the store or order information. Consumer-protection rules generally apply when an individual buys outside their trade or profession from a Seller acting for business purposes.

Purchases from private individuals may not receive the same statutory consumer protection. A Seller cannot avoid mandatory consumer duties merely by describing itself as private if it is in fact acting commercially.

Product information

Before purchase, the Seller must provide clear and accurate information about the product, including its main features, included files, licence, price, compatibility, system requirements, functionality, technical protection, usage restrictions, update period and support where relevant.

The Buyer should review the listing and disclosed requirements before ordering. Public statements, previews and promises made by the Seller may form part of the contract where applicable law so provides.

Order and contract formation

Placing an order is an offer to purchase the selected digital product. The contract is normally formed when payment is authorised and an electronic order confirmation is issued, unless mandatory law or the checkout information provides otherwise.

The order confirmation records the product, Seller, price, taxes, payment method and relevant digital-delivery consents. The Buyer must check it promptly and report obvious errors.

A Seller may reject or cancel an order before delivery where there is a genuine pricing or listing error, suspected fraud, a legal restriction or inability to supply the product. Any payment collected for a cancelled order must be refunded.

Price, taxes and payment

The total price payable is displayed before the order is submitted and includes taxes or mandatory charges collected at checkout where applicable. No undisclosed mandatory charge may be added after the order is accepted.

The Seller is normally the product supplier. For VAT or similar transaction-tax purposes, applicable law may nevertheless require Jepsi or a payment provider to be treated as supplier or tax collector. This tax treatment does not by itself change who is responsible for product conformity, licensing and support under the purchase contract.

Payment may be processed by Stripe or another payment provider. The Buyer may also be bound by the provider’s terms. Jepsi and the Seller do not receive or store full card details where payment is handled directly by the provider.

The Buyer must use a payment method they are authorised to use and provide accurate billing information. A failed, reversed or unauthorised payment may result in delivery being withheld or access being suspended, subject to applicable law.

Digital delivery

Digital products are normally made available immediately after successful payment through a download link, account access, licence key, email or another electronic method stated on the listing. No physical delivery or shipping is included.

The Seller must supply the product without undue delay unless a different delivery time was agreed. The Buyer is responsible for providing a valid email address, maintaining reasonable access to their account and checking spam or security filters.

If delivery fails, the Buyer should contact the Seller. The Seller must restore access or deliver within a reasonable additional period. The Buyer may terminate and request a refund where delivery remains outstanding or immediate termination is permitted by mandatory law.

Licence and permitted use

Purchase transfers a right to use the digital product under the licence shown on the listing; it does not transfer copyright or ownership unless expressly stated. The Seller retains all rights not granted to the Buyer.

If no separate licence is displayed, the Buyer receives a limited, non-exclusive, non-transferable licence to use the product for personal or internal purposes consistent with the product description. The Buyer must not redistribute, resell, sublicense, publish, share or make the source files available to others unless the licence expressly permits it.

Commercial use, client work, installation limits, attribution, modification and use in end products are governed by the licence shown before purchase. Mandatory legal rights remain unaffected.

Cooling-off and withdrawal rights

Consumers in Norway, the EEA and the United Kingdom generally have a 14-day right to withdraw from a distance contract. For digital content not supplied on a physical medium, that right may end once delivery or downloading begins only when the legally required conditions are satisfied.

Where required, checkout asks the Buyer to expressly request immediate delivery and separately acknowledge that the withdrawal right is lost when digital delivery begins. Confirmation is recorded on the order and included in the order email.

If valid consent, acknowledgement or confirmation has not been obtained, statutory withdrawal rights remain unaffected. Buyers in other countries may have different mandatory cancellation rights.

Product conformity

The Seller must supply digital content that matches its description, preview and agreed licence and that has the functionality, compatibility, accessibility, quality and security a Buyer may reasonably expect based on the contract and applicable law.

A product may be non-conforming if it is missing, corrupted, materially different from the listing, unusable with disclosed compatible systems, restricted by undisclosed rights, or lacks promised instructions, updates or support.

The Seller is not responsible for a problem caused solely by the Buyer’s environment where accurate requirements were clearly disclosed, by unauthorised modification, or by failure to install an update after the Buyer was properly informed of its availability and consequences, to the extent permitted by law.

Remedies for delay or defects

The Buyer should notify the Seller without undue delay after discovering a problem and provide the order number, a clear description and reasonable diagnostic information.

Depending on the issue and applicable law, the Buyer may be entitled to:

• delivery or restored access;
• repair, an update or replacement without charge;
• a proportionate price reduction;
• termination and a full refund; or
• compensation for documented loss where legally available.

The Seller will normally have a reasonable opportunity to correct or replace the product. The Buyer may be entitled to an immediate price reduction or termination where correction is impossible, refused, seriously delayed, repeatedly unsuccessful or the defect is sufficiently serious.

Updates, changes and support

The Seller must provide updates, including security updates, promised in the listing or required by mandatory law for the relevant period. An upgrade or new feature is not required unless promised.

For products supplied continuously or over a period, a material change must be allowed by the contract, made for a valid reason and communicated clearly. Where mandatory law provides, the Buyer may keep an unchanged conforming version or terminate if a change materially and negatively affects access or use.

Support scope, response time and duration are those stated on the listing. A statement that support is unavailable does not remove remedies for a defective or misdescribed product.

Buyer responsibilities

The Buyer must:

• provide accurate order and contact information;
• use the product only within its licence;
• protect download links, files, licence keys and account credentials;
• not remove rights notices or bypass technical protection unlawfully;
• not upload, share or redistribute the product without permission; and
• take reasonable steps to limit loss after discovering a problem.

Misuse may result in licence termination and suspension of access, without limiting claims available to the Seller.

Refund requests and repayment

Refund requests are handled under the Refund and Return Policy and mandatory law. The Buyer should contact the Seller first through the store details or order confirmation. Jepsi may assist with communication or payment administration.

Approved refunds are normally returned to the original payment method. Where Norwegian or EEA law requires repayment following termination or price reduction, repayment must be made without undue delay and no later than 14 days after the valid claim is received. Payment providers may require additional processing time.

After termination or a full refund, the Buyer’s licence ends. The Buyer must stop using, sharing or exploiting the product and access or licence keys may be disabled.

Reviews and communications

Buyer and Seller communications must be lawful, respectful and relevant to the transaction. Reviews must reflect a genuine experience and must not be purchased, manipulated, retaliatory or used to demand benefits unrelated to the order.

Jepsi may moderate communications or reviews that breach platform rules, contain unlawful material, expose personal information or present a security risk, while preserving honest criticism and legally protected expression.

Jepsi’s marketplace role

Jepsi may facilitate payment, delivery, messaging, reviews, refunds and dispute communication. Unless Jepsi is expressly identified as Seller, product conformity, licence rights, support and consumer remedies remain the responsibility of the Seller.

Jepsi may investigate reports, request documentation, restrict access or facilitate a refund under platform rules. This does not make Jepsi a party to the Buyer-Seller contract or replace the rights and procedures available through payment providers, consumer authorities or courts.

Complaints and dispute resolution

The Buyer should first contact the Seller and allow a reasonable opportunity to resolve the issue. If the Seller does not respond or the matter remains unresolved, the Buyer may contact Jepsi at contact@jepsi.no with the order number and relevant evidence.

Consumers may also seek assistance from the consumer authority or dispute-resolution body available in their country, including a European Consumer Centre for eligible cross-border EEA disputes. Nothing in this Agreement restricts access to mandatory remedies or competent courts.

Liability and events outside control

Each party is responsible for loss caused by its breach to the extent provided by applicable law. No term excludes liability that cannot legally be excluded, including mandatory consumer remedies.

A party is not responsible for delay caused by an event genuinely outside its reasonable control, but must take reasonable steps to reduce the impact and resume performance. Payment outages, network failures or third-party service interruptions do not remove the Buyer’s right to receive the purchased product or an applicable refund if delivery ultimately fails.

Applicable law

Unless valid Seller terms state otherwise, this Agreement is governed by Norwegian law. This choice does not deprive a consumer of mandatory protection available under the law of the country in which the consumer habitually resides where those rules apply.

Disputes may be brought before a competent court under applicable jurisdiction and venue rules. Different rules may apply to contracts between businesses or between private individuals.

Contact

For product delivery, compatibility, licence or refund questions, contact the Seller shown on the product page or order confirmation. For marketplace assistance, email contact@jepsi.no or use the contact form.

Marketplace operator:
HANSIVAR.NO BENDIKSEN
Norwegian organisation number 983 987 532
Bølstadveien 37
3430 Spikkestad, Norway